Privacy policy

Last updated: December 19, 2024

This Privacy Policy describes how Sophiacaite (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase (collectively, the “Services”). By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted with the "Last updated" date.

Information We Collect

We collect personal information directly from you, automatically through your interactions, and from third parties:

• Directly: Name, address, email, phone number, order and account details, and customer support communications.
• Automatically: Usage data such as device, browser, IP address, and interactions with the site.
• From Third Parties: Information from payment processors and service providers to facilitate transactions and enhance your experience.

How We Use Your Information

We use your information to:

• Fulfill orders, process payments, and manage your account.
• Provide customer support and improve our Services.
• Send marketing communications (with opt-out options available).
• Detect and prevent fraud or security issues.

Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and support site functionality. You can manage cookie preferences in your browser settings, though doing so may affect site performance.

How We Share Your Information

We may share your information with:

• Service providers assisting in operations (e.g., payment processing, shipping, analytics).
• Business partners for marketing purposes.
• Legal authorities when required or in response to valid requests.

Security and Retention

We take reasonable measures to protect your data but cannot guarantee complete security. Retention periods vary based on legal, operational, and contractual requirements.

Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your data.
• Withdraw consent where applicable.
• Opt out of certain data processing activities.

To exercise your rights, contact us using the details below.

Contact

For questions or requests regarding your privacy, contact us at:
Email: sophiacaite221@gmail.com
Address: 1008 County Road 3730, Leonard, TX, 75452, US